1. Order Cancellation
Customers may request cancellation of an order within
12 hours of successful payment, provided the order has
not yet been dispatched.
Once an order has been dispatched, cancellation is not
possible. Any eligible return or exchange will be handled
according to the applicable policy.
2. Cash on Delivery
Olives Collections currently does not offer Cash on Delivery (COD).
All orders must be paid in full through the available online payment
methods at the time of checkout.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product,
please contact us as soon as possible after delivery with
the required proof.
Important:
A complete 360° package-opening video
and material-opening video is mandatory for any claim
relating to a damaged, defective, incorrect, or missing
product.
The video must clearly show the package from all sides
before opening and continue through the complete
opening process.
4. Refund Eligibility
Refunds may be provided for eligible cancelled orders,
approved damaged or incorrect product claims, eligible
non-delivery cases, or duplicate payments, subject to
verification.
5. Duplicate Payments
If the same order is accidentally paid for more than once,
the additional payment will be refunded after verification.
6. Failed Transactions
If your account has been debited but the payment is shown
as unsuccessful, please allow 5–7 working days for the
amount to be automatically reversed by your bank or
payment provider.
If the amount is not reversed within this period, please
contact us with the transaction reference details and
payment proof so that we can assist with the issue.
7. Refund Processing
Approved refunds will normally be processed to the
original payment method within 7–10 working days after
verification and approval.
8. Shipping Charges
Shipping charges are generally non-refundable unless the
refund is approved due to a damaged product, incorrect
product, or another eligible issue attributable to
Olives Collections.
9. Contact Us